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New vs Used Motorhomes: What Motorhome Dealers Really Think

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Thinking of buying a motorhome? One of the biggest questions you’ll face is whether to go new or used. In this episode of the Motorhome Matt Podcast, recorded live at the Southwest Motorhome and Campervan Show, Matt gets into a lively debate with two experienced dealers and a leading industry journalist, each offering a very different take on the question.

Matt is joined on stage by Sarah Foord (Southwest Motorhomes), Tom Lower (Somerset Motorhome Centre), and Peter Vaughan (Out and About Live) for an honest and open discussion about finding the right motorhome for you, the current state of the market, and what every buyer should know before making a purchase.

Back in the studio, Matt and Keith cover the latest news from the UK motorhome scene, including expanded insurance options for campervans and self-builds, and the official opening of That Leisure Shop at Chelston, just off the M5.

In the Q&A, Matt answers your questions on whether campervans are really less prone to damp than motorhomes, how warranty cover works for adapted vehicles, and whether you’re allowed to bring your own food into a motorhome show (you might be surprised).

Whether you’re looking at brand-new models with 10-year warranties or eyeing up a nearly-new bargain, this episode is packed with dealer insight, practical advice, and straight-talking commentary on what really affects motorhome prices, values, and buying decisions today.

The Motorhome Matt podcast is brought to you by That Leisure Shop, camping and leisure vehicle accessory specialists.

10% off your first order with the code MOTORHOMEMATT.

Episode Transcript

Keith Gooden: In today’s episode of the Motorhome Matt podcast…

Matt Sims: We consider new versus used with a live debate with two motorhome dealers and an industry journalist.

Keith Gooden: In the news, That Leisure Shop is now open at Chelston Motorhomes.

Matt Sims: And we answer your questions on warranty cover for adapted motorhomes, food at motorhome shows and buying a motorhome versus a campervan.

Keith Gooden: Welcome to the Motorhome Matt podcast. I’m Keith Gooden.

Matt Sims: And I’m Motorhome Matt.

Keith Gooden: Industry insights and expert advice for the world of motorhomes, caravans and campervans. And it’s brought to you by www.thatleisureshop.com and sponsored by Ripe.

Matt Sims: Now remember, follow on your favourite podcast app and please make sure you subscribe on YouTube.

Keith Gooden: First of all, let’s delve into the news then, Matt. That Leisure Shop at Chelston is fully open.

Matt Sims: It is. Yeah. We had an amazing weekend just gone. It was our open weekend, our very first event there. Thank you to everyone that came along and said hello. We had a great time. And yeah, the shop is now fully open. Junction 26 is open too. So easy to get to. We look forward to seeing you. If you’ve not made it yet, please do pop in if you’re heading north or south.

Keith Gooden: Yeah, that’s junction 26 in Wellington on the M5.

Matt Sims: Yeah, we’re open Monday to Saturday every week. So do check out www.thatleisureshop.com for full details of the address. But it’s dead easy to find.

Keith Gooden: Matt, you’ve been telling me that Ripe have been making quite a few changes recently.

Matt Sims: Yeah, and the best bit is their changes are driven by feedback from owners like our listeners. For example, they’ve raised the insurance value limit from £100,000 to £120,000, and that’s opened the door for loads more motorhomes to be covered.

Keith Gooden: That’s really a decent jump, isn’t it?

Matt Sims: It is. Yeah. They’ve also added commuting cover for campervans, something people were asking for, and they’ve made it easier to ensure a brand-new, unregistered vehicle before you collect it. And if you’ve got a self-build campervan, they’re happy to cover it as long as you meet their criteria.

Keith Gooden: So they’re not just selling policies, they’re actually adapting them.

Matt Sims: Exactly. Agile, listening and making changes that matter. So if you want to see what Ripe can do for you, click the link in the description.

Keith Gooden: Our show feature this week, Matt – it’s the Malvern Caravan and Motorhome Show, 3rd to the 5th of October at the Three Counties Showground.

Matt Sims: Yeah, we’re heading back to the beautiful showground at the foot of the Malvern Hills. I love this show. It’s indoor and outdoor. Loads of motorhomes and campervans for sale. The great thing about this show is you see all the 2025 models still heavily reduced because dealers need to sell them because the 2026 models are starting to arrive, and they are starting to feature at the show too. Plus loads of traders. That Leisure Shop will be there. We’re at the back corner of one of the halls indoors, so do come and say hello. No advice centre at this show. People often say oh, where’s the advice centre? And there isn’t one at this show, so be prepared. There’s no advice centre, but I will be there on the That Leisure Shop stand all weekend with our show team, Jude, Fliss and Andy. So we’ll see you there.

Keith Gooden: So how much does it cost and how do you get your tickets then, Matt?

Matt Sims: Brilliant. Yeah, they are such great value. £85 for four nights of camping, entertainment every night. You can come for the day as a day visitor. And there’s a discount on the day ticket. Just head to mhmp.info/shows for all the details.

Keith Gooden: So the main topic of this week’s podcast, Matt, what is it?

Matt Sims: It’s about buying a motorhome – whether you should go new or used, the pros and cons of both. Which is best or which is ‘betterest’ – there is a word I thought you would use.

Keith Gooden: It’s one of your words again, like modulate.

Matt Sims: Coagulate. That was the word. I knew there was a word. You’ll have to listen to a previous episode to find out about that.

Keith Gooden: But it’s not modulate.

Matt Sims: It’s not.

Keith Gooden: But it’s a good word.

Matt Sims: So Warners allowed me to do this live on stage at the Southwest Motorhome and Campervan show at Shepton Mallet, and I was delighted to ask Sarah Foord, Tom Lower and Peter Vaughan to join me on stage to have this debate live.

Matt Sims: Can you just give us a quick intro about you and your business? We’ll start with you, Sarah. Is that all right?

Sarah Foord: Of course. So next year is our 20th year of trading. We started as a hire company and built up to having an NCC approved workshop. I’d say 75% of our stuff is new and we have a smattering of used. And we’ve kept loyal to 2 or 3 brands that we’ve had from the very beginning all the way through.

Matt Sims: Okay, brilliant. Tom?

Tom Lower: My name is Tom. I own Somerset Motorhome Centre. I’ve been in the industry for 35 years. I started off working at a main dealer, stayed there for almost 20 years and set up on my own 15 years ago.

Matt Sims: And Peter, tell us a little about yourself. You genuinely did start doing journalism.

Peter Vaughan: I started writing about my times when I was 14.

Matt Sims: 20 years ago.

Peter Vaughan: Other kids were out playing football and things, but I was writing about motorhomes. I was a very strange child.

Matt Sims: And you, of course, have reviewed probably, we reckon, thousands of new and used.

Peter Vaughan: Yeah, everything from the little tiny micro campers to Concorde A-class.

Matt Sims: So you’ve got what I call a helicopter view of this topic as we discuss the pros and cons of new and used and the challenges of both. And we are going to pick on some challenges. So, Sarah, can I ask you to make a case then as we delve into the pros and cons of new? Make us a case for choosing a new motorhome over a used one.

Sarah Foord: Obviously, I’m biased selling majority new.

Matt Sims: You can be biased!

Sarah Foord: I always buy new cars. I like new motorhomes. It’s nice to be able to spec something exactly how you want. It’s also nice to be able to build from the manufacturer. With the Malibus, we build from chassis all the way up. There are probably 120 different options you can have on it. New gives you a better security within the dealer network in terms of warranty. Some of the Malibu motorhomes have now got a five-year extended warranty on, which includes the chassis, and the manufacturers are moving towards that as a greater peace of mind. They’re doing a ten-year warranty on the water ingress, which is pretty standard now across the new. Sunlight, again, are doing five-years warranty on the new, and we’re backing it up with with an extra five years as well. So it’s about peace of mind, buying a new vehicle, having the support from Fiat, from ourselves and moving forward.

Matt Sims: Okay, that all sounds reasonable. We are going to come back to some of what you’ve just claimed! Tom, make the case for Vinted – for pre-loved!

Tom Lower: Well, I’m also going to be a bit biased for used because we don’t sell any new vehicles whatsoever. We’ll sell vehicles up to six months old, but not brand new ones themselves. When I was at a main dealer, I got heavily involved with selling new vehicles. And perhaps that’s the reason, when I set up on my own, that I decided not to go down that route. There are two reasons why I don’t do new vehicles. I think from a selfish and a business point of view, I still don’t feel that the relationship between a new dealer and the manufacturer is anywhere near what it should be. It’s nothing like the car industry. Whereas if you sell a used vehicle, people come in, they see the vehicle they’re going to buy. They can look over it. They can spend all day going through it. And when they come to collect it, 2 or 3 weeks later, they’re actually picking up the vehicle they saw three weeks ago. And that’s what it is. When people buy new vehicles, their expectations, and rightly so, for the cost of a new vehicle – you know, you buy a brand new. And when you ask people, “Why do you want a new one?” “Well, we don’t want any problems. We want to buy a brand new one and have no problems whatsoever.” My experience with new ones is that you’d be very lucky to find a customer that’s bought a brand new one without any issues! So it has to go back to the dealer for 2 or 3 things to be done. Whereas often a used one, you know, someone can have a vehicle for a year had a few issues with it and got rid of it after a year. The next owner buys it. All those issues are sorted out. Someone else has sorted those out for them. So they then will have trouble-free motorhoming. So that’s the reason why I just do used.

Matt Sims: So Peter, your view then on new versus used? You’ve owned several motorhomes and campervans of your own.

Peter Vaughan: I’ve owned a couple. The first one we bought second-hand purely on budget. It was very low mileage. One owner, suited our needs. And having used loads and loads of other people’s vans, I knew what I wanted, but I couldn’t afford new, and it was a toe in the water to see whether we’d get enough use out of it. We’d been spending so much time in other people’s vehicles. The second one we bought, our needs changed slightly. And we bought all but new and we didn’t have that lovely option of specing it because it was already built. To all intents and purposes it was brand new. I wish I’d been able to say, “Oh, I’ll have that colour upholstery and that colour exterior.” But the vehicle was already built.

Matt Sims: I guess that’s the privilege of buying new is you can spec it as you want it, but you have to afford it. So I just want to dive backstage a minute. We’ll come back to some of the things you’ve highlighted. We’ve seen over recent months and the last year or so – I’m sure you’ve seen this in the news. I’ve been talking about it on the podcast. A number of dealerships, particularly new dealerships selling new vehicles are, sadly, folding or going bust and giving up. Sarah, I want to pick your brain on that challenge. What effect is it having on you and why is it happening?

Sarah Foord: So let’s be really straight. So we are a dealership. I’m an independent company. It’s all my headache that I have to fix. If you reject a vehicle, I have to take that pain myself. The manufacturer doesn’t get involved in that whatsoever. A little bit, maybe, if it’s a Fiat. But mainly, manufacturers don’t support us. What I think has happened in the last couple of years – we’ve obviously had Covid. Everyone got very excited about ordering. I think if I look at the repossessions I’ve been involved in recently, they’ve been badly speced, ordered incorrectly – painful stock to sell. And I think unless you’re prepared to stand up to the manufacturer and say, “Actually, no, I won’t be pushed. No, that will not go on my line. I will not take that credit hit. At the moment, the business doesn’t need those vehicles.” For the two I’ve been involved in, I would say they’ve been mismanaged in that respect.

Matt Sims: So you’re saying badly speced by the manufacturer?

Sarah Foord: No, I would say badly speced by the dealership.

Matt Sims: Right.

Peter Vaughan: Is that because inexperienced dealers have come into the market more recently?

Sarah Foord: Well, no, I just think – as Tom will know himself – when it’s your own money and you’re making that financial commitment as I am, I individually spec each one coming into me. I know what fabric I want. I go to all the launches, I check the engines, I check the chassis packs. I literally order what I know will sell. And I think within the two I’ve been involved with, they haven’t had that level of clarity.

Matt Sims: Right. So that attention to detail of the spec has not been prevalent.

Sarah Foord: Yeah, 100%. Because the last thing you want is a vehicle that you’ve ordered, is not right, sits on your line and costs you.

Matt Sims: Sits on your credit line.

Sarah Foord: Sits on your credit line, and it costs you the pain. Yeah.

Matt Sims: Are you suffering this issue I keep hearing about of overstocking, where you’ve just got too much stock? Because that’s expensive.

Sarah Foord: Yeah, 100%. So what has happened this year is some of the manufacturers have come through with better stocking days with longer periods. We’re seeing 365 days plus interest-free. So there’s lots of incentives. I think for me as a business, it’s very easy – I’m sure from your days you’ll have this experience – to go, “Brilliant, 365 days free.” Well, a year goes really quickly in our life, right? So that’s important for me to manage. You know, I have responsibility for the 20 people who work for me to make sure that I’ve managed it correctly, ordered correctly, provided them with a portfolio they can retail.

Matt Sims: And the wall you hit after those stocking days – you’ve got to pay for it.

Sarah Foord: Oh, 100%.

Matt Sims: You start paying huge interest and you start paying big chunks of owning that vehicle. And that’s where it can go wrong very quickly. Tom, you don’t have that issue.

Tom Lower: I don’t have that issue. Because when you’re selling new vehicles, you’ve then got to predict what vehicles you want for next season. And you have to start ordering them now. Correct me, Peter, you’ll know more about this than I will do, but many years ago when I visited the Fiat factory, they were building right-hand vehicles, but they were only building them three weeks in a year. Is that still the case?

Peter Vaughan: I’m not quite sure how Fiat do that now, but there have been terrific problems with right-hand drive chassis, especially from Fiat. And the manufacturers then have had the problem that they’re building a big batch of right-hand drives. They all come into the country at the same time, which gives the dealers an issue, because they don’t want 20 of those arriving at once. They want five in the spring, five a bit later on, five a bit later on.

Tom Lower: I got the impression when I was out there that the right-hand drive market for Fiat was just a pain in the neck for them, and they only allocated the workshops because everything had to be rejigged to build a right-hand drive vehicle. And it’s such a small market for a European company like Fiat, a worldwide company, that the factory was changed for three weeks to build the right-hand drive vehicles. So the knock-on effect for that is manufacturers like Swift and Elddis then have to order their X amount of chassis a year in advance, which is why they then go to the dealers, and the dealers have to order their stock a year in advance. Well, you know, the new dealers are predicting what’s going to happen and what they’re going to need to order. And markets can change quite quickly between that. But just going back to not being a new dealer, some of the reasons why I still didn’t want to do it are that you can go to a manufacturer, and if they’re looking for a dealer network, say, “Yes, I’ll be a dealer for ABC Motorhomes,” they won’t let you become a dealer until you’ve got a credit line facility in place. Even if you had the money to buy it from the manufacturer, they won’t let you buy it. You have to have a credit line facility with one of the banks, like Black Horse or whatever. So these dealers are setting up. You know how much a new vehicle costs – to put 30 or 40 new vehicles into stock, you’re talking millions of pounds. So they’ll set up a credit line with Black Horse or someone like that. And the reason why the manufacturer does that is because when they’ve built that vehicle and it’s ready and it’s been driven off the production line, they can then put that vehicle on the dealer’s credit line. So they’re done. They’ve built it, press a button, goes on the credit line and tells the dealer, “Your vehicle’s ready and it’s on your credit line.” So as far as financing wise for the manufacturer, that’s brilliant. He’s built it. Pressed a button. They then get the money. So then that gets delivered to the dealer with the 360 days free stocking or whatever. But when that vehicle arrives, it’s great – the dealer wants to sell it, but it’s a brand new vehicle. So when a customer goes to look at that vehicle, he buys a brand new vehicle because he wants everything to be brand new. He doesn’t want a mark on it. He doesn’t want a crease in the curtain. He doesn’t want slight wear and tear on the cushion. He wants everything to be brand new. Well, when that vehicle arrives with the dealer… it’s quite a while ago I did this, so correct me if I’m wrong. When it used to arrive with us as a dealer, you had 48 hours to check that vehicle over. Well, if they’re delivering you six at one time on the back of a lorry, and inevitably they turn up 5:00 on a Friday, very often you didn’t even look at that vehicle for a week. So you then look at it and think, “Oh, there’s some damage on the sink and there’s this…” Because, you know, it just comes out of a factory. Unless you’ve reported those faults within 48 hours, that’s your problem. They would turn around to the dealer and say, “Well, you didn’t report those faults within 48 hours. So how do we know you haven’t damaged the vehicle?” So I think the point I’m making is that there’s so much pressure on the dealer. And I think sometimes customers don’t realise this, but once that vehicle’s left the factory, the backup from the manufacturer is next to nothing.

Sarah Foord: When the Dethleffs arrive with us, we get a week to check them over a week. The biggest issue we have is that they batch build. So for factory streamlining, there’s a dealer network of Dethleffs. They will build all the Alpas in one three-week period. So every dealer in the UK will then be hit with an A-class Alpa whatever. So we’ve lost our marketing edge by going, “Every year we plan, we want this here, we want this here, we want that.” And that is one of our biggest issues, I think. Make no mistake, when it arrives on our forecourt, it’s our responsibility unless we spend several hours doing a warranty on that little mark, that smudge on a cushion, that whatever. You know, I’ve got a member of staff that just does warranty. He will send it off to Dethleffs. They will peruse it. They will email it back. We will have wasted probably £100, £120 worth of our time. And so sometimes we don’t. Sometimes we just suck it up and do it ourselves.

Tom Lower: And I think that’s what the manufacturers want us to do. They think, “Oh, the dealer will just end up doing it themselves.” But I think sometimes as customers, if you were going to go and buy a brand new Ford vehicle and you had some engine issues with it or whatever, you’d take it back to Ford and they will say, “Oh yeah, we’ve got that. We’ll get you another one. We’ll replace that with a brand new one.” That Ford vehicle then will be put on a transporter back to Ford UK, and they will sort it all out with the dealer and reimburse them, whatever. If that happens with a motorhome, you’re not going back to the manufacturer, are you? It’s all landing on your forecourt. A very simple analogy – if you go and buy a brand new house, and I think most people who’ve bought a new house know that after 30 or 60 days, the builder comes back with… What do they call it?

Sarah Foord: A snagging list.

Tom Lower: But it’s not Connell’s the estate agent that goes back with the snagging list. It’s the chap that built it. He goes back with the snagging list, and if there are a few things wrong, it’s the builder that goes back and repairs it. In our example, if the customer comes back with a snagging list, it’s down to us. You wouldn’t go back to your estate agent to say, “I’ve got a few things wrong with my new house. Can the lady behind the desk at Connell’s come out with a toolbox and repair it?” They don’t. They will go back to the builder. And so even though I don’t do new vehicles, I’ve got a huge amount of sympathy for people that sell them! And with us selling used, we keep about 70 to 80 used vehicles in stock. We might have a good weekend like we’re having here. It’s been a great weekend. So next week we go out on the hunt looking for used vehicles. And we’ve got a great relationship with some big dealers in the country that generate more used than they can financially cope with. And with used we can pick and choose. They’ll ring us up and say, “We’ve got 5 or 6 used vehicles.” We know the industry really, really well. We know what’s selling at the moment. And we can pick and choose which ones we want. With new, you haven’t got that. They’re just going to turn up whether you want them or not. So if we had a bad weekend next week, we don’t buy any. So it’s a lot easier to control from my point of view when you’re just doing that.

Matt Sims: That’s a great insight into the issues you face. But really, we don’t care as consumers! It’s a good case for a sob story.

Sarah Foord: You care.

Matt Sims: Tom cares. That’s sweet, isn’t it? You watch outside… he’ll have her in a headlock. They’ll be wrestling over that customer.

Tom Lower: She’d win.

Matt Sims: Trust me. She keeps horses. So, yeah, she’s got strong hands! So one of the issues I refer to is overstocking and manufacturers putting pressure on dealerships for overstocking. Manufacturers are starting to address this, aren’t they, Peter? And production has slowed.

Peter Vaughan: Some manufacturers have had months of not building anything this year in the early part of the year, because there was massive overstocking. And if you think there’s been overstocking in the UK, the situation has been far, far worse in Germany, which I think has put more pressure on the UK because some of those German manufacturers have gone, “Oh hell, we’re not selling anything in Germany. We need to push some into the UK where they are still buying them.”

Matt Sims: So that means the pressure will come off as we step into the coming year. But Sarah, you cause a problem, then, because you’ve got lots of stock and the manufacturer is saying to you, “Yeah, you’ve got to get rid of your 2025 stuff because ’26 is coming and we need you to have space on your credit line and your tarmac to take it.” So they give you an incentive and they help you with a big discount. We’re seeing lots of brand new vehicles here. I think all of them I’ve seen are heavily discounted. Have you seen that? And some of them are £10,000 or £15,000 off. Now, it’s important to say the manufacturer helps fund that discount. That isn’t your margin because you’ve got so much money.

Sarah Foord: So the manufacturers are bringing discounts to the market at the moment.

Matt Sims: You’re right. Is that helping? Because the market’s slowed down. You know, we are out there buying at a much slower pace than we were certainly in 2020, where you could list a Transit van with a mattress in the back and sell it for £1 million in an hour. Tom’s still trying! But what impact are those discounts having? Is that helping keep the cogs moving?

Sarah Foord: So we’re quite different to a lot of the big dealers. We’re quite boutique. We’ve only got three brands. So we keep as many in stock as we can do. However, you are right, there are dealerships around that are discounting stock. There are dealerships that are trying to trade out entire brands of new vehicles. I’ve seen that recently. I’ve seen there’s a company not too far away that is acquiring new stock and selling it as preregistered. It’s having a huge impact on the industry. And it’s being noted. I think there’s a moment where there will be some fallout with new dealers. It’s been noted by the manufacturers that the dealers that are doing that and are kind of black marked. They won’t get stock again. And the feedback I’ve had from Düsseldorf and from ordering is I believe there’s going to be a shortage of 2026 vehicles out there because the dealers aren’t confident to buy at the moment.

Matt Sims: Yeah, and manufacturers.

Sarah Foord: And manufacturers have turned down orders.

Matt Sims: And production.

Peter Vaughan: And manufacturers are reducing the number of vehicles they’re building.

Sarah Foord: So actually, dealerships have been told they cannot order.

Matt Sims: So what impact does that have on price? Let’s get into the screen price. If ’26 models are in short supply, that just means the price goes up and stays strong.

Sarah Foord: Pilote are bringing their price down for next year, I believe. I’ve been told their 2026 stock is about £5,000 to £7,000 cheaper than the 2025 stock. I think the NEC is going to be really interesting this year because it is all about price, and people are desperately trying to clear ’25 to go to ’26. I have not extended myself in ’26 because profit is not a dirty word. We need to make money on the units that we’re making, and we want to support the brands we do. We don’t drop stock and sell it to other dealers as pre-reg.

Matt Sims: So that profit is what keeps your 20 staff employed.

Sarah Foord: 100%.

Matt Sims: Crucial. That’s the sanity of it. But, Tom, for you, then – I’ve got a 2023 model and I paid pretty much full screen price for it. And now there are dealers out there selling the brand new ones for £15,000 off. That hurts the value of my 2023 used model.

Tom Lower: It does. Yeah. There’s no two ways about that.

Matt Sims: How do you deal with that? I mean, how do you value them?

Tom Lower: First thing we do is look at what a vehicle was. When someone comes to part exchange a vehicle, let’s say they’ve got a 2- or 3-year-old vehicle. We look at what that price list is for that new vehicle today. Now, during Covid times and possibly a year after Covid, up until about ’23, you could look at that new price of, say, £70,000 and say, okay, a new one’s £70,000. So your second-hand price would would work off that. Now we look at a new vehicle with a list price of £70,000 and in our mind we’re thinking, okay, really, that’s £65,000. Because when you walk around the show, you can see the discounts they’re putting on the vehicles. What I’m looking forward to is next year when the demand will still be there. The demand never seems to go away, does it, Peter? The demand is still there. But the supply will have gone back to normality. Whereas we went through a massive roller coaster during Covid of no supply whatsoever but biggest demand ever. And that held prices high. And we all knew it was going to change. But I don’t think anybody thought it was going to change so quickly. All of a sudden there was a massive, massive supply. The supply was much bigger than demand. And therefore that’s why you’ve got these prices being discounted. And when I walk around the show here and speak to other dealers, you know, I look at the price that they’ve got on screen of some of these new vehicles and believe you me, they’re selling that almost at cost price.

Peter Vaughan: The thing that interests me looking around the show is some of the vehicles here that are 3 or 4 years old are almost the price of some of the discounted new. And that seems a massive problem for the industry. It is for both of you.

Matt Sims: It’s a problem for you if you’ve got a ’23 or ’24 plate motorhome because you’d think, “Well, I can buy a brand new one for the same money as you think yours is worth.”

Tom Lower: I totally agree with you, but I think if you look around the stuff that’s really, really been discounted – without naming brands – are probably brands that I wouldn’t take anyway.

Sarah Foord: I would agree.

Tom Lower: So there’s there’s an oversupply of some of those budget entry ones. I don’t know if you guys walking around have seen some of the stuff that’s got this big chalk mark on the window saying £15,000 off. You know, I look at that and think, well, it was never worth £80,000 in the first place. That vehicle’s probably found its true value in the marketplace we’re in now. That vehicle went up over Covid and really should have come back down again.

Sarah Foord: I think, though, that a lot of discounts are where dealerships have taken on marginal brands to add to their portfolio in Covid.

Matt Sims: Just to get sales.

Sarah Foord: Just to get vehicles.

Peter Vaughan: But I think it’s across all brands. I mean, some seem to have quite small discounts, but there are some really big brands in the UK, both British and continental brands, that you can look at in the magazines, look on the websites and there’s £15,000 off some of these or more.

Tom Lower: Let me just try and explain very briefly, because I know time is against us, about why I think that is. That to me would be a dealer that hasn’t been in the industry for many, many years, but they’re doing it. They’ve got a stocking line that’s absolutely full. What I mean by that is a credit line that’s full up. So they’ve then got a manufacturer ringing them up every day saying, “We’ve got four more vehicles here for you. And there’s no room on your credit line. You’re full.” So they’ve then got to make room on their credit line. And the only way they can make room on their credit line is to take some vehicles off. And the only way they can remove vehicles off the credit line is to sell them. So they don’t care if they have to sell them for cost. They’ll do them for cost because they’re trying to make room. And then another load gets put on by the manufacturer. And to me, with the years of experience I’ve got, that has a spiral.

Matt Sims: There’s no profit.

Tom Lower: And the dealers have a massive, massive turnover with no profit at the end of the year.

Matt Sims: But again, Tom, we don’t really care. We’re consumers. We just want to save money. This is good news for us.

Tom Lower: Okay. Well, let me give you a little tip then. Find the dealer that’s got too much on his credit line and needs to make some room. But I don’t know how you do that!

Matt Sims: I was going to say, how on earth do you do that? So let’s talk about depreciation. Is there a particular type of motorhome or model that is the most ring-fenced from depreciation? Tom, you see this more in the used market, only dealing in used. You say there’s certain types you would avoid. You may not want to name them, but is there a certain chassis type or model type or design and style that you would avoid?

Tom Lower: It’s more of a manufacturer. There’s certain manufacturers that I would avoid. I mean, we do some heavy advertising. Because we don’t sell new, we’re always looking for new stock. So we do some heavy advertising, not necessarily to sell vehicles. It’s more to try and buy vehicles, nice vehicles. And there’s certain makes and models that people ring up and will go, no, it’s not for us, it’s not for us. European vehicles, really good. Burstners, Dethleffs. Any of those European brands are good. The traditional vehicles in the UK, the Swifts, the Elddis, really good sellers. We particularly have a passion for van conversions. We do really well with panel van conversions. And again, we look at our business and we look at the dealers we’ve got around us and we go on their websites. They might have 80 vehicles in stock, three panel vans. So we’ve always got a good selection of panel vans. So good quality panel vans are probably my favourite vehicles.

Matt Sims: And do you think they’re a trend at the moment? Are they here to stay?

Tom Lower: They’re here to stay.

Matt Sims: Sarah, you say about badly or poorly specced vehicles. Is there a particular type which is your best seller and features that we should consider adding that are going to help add value to it used?

Sarah Foord: So I’m with Tom on the van conversions, 100%. We sell more van conversions than coachbuilts. We have more people coming from bigger A-classes down into van conversions, particularly with the Malibu range we’ve got. And also Dethleffs brought out van conversions last year. They’ve been really well received. I think for us in terms of specification, it’s about the chassis and what options you’ve put on. And I think the really important thing is a vehicle might be more valuable to me because I deal in that product. So we’re really excited about anything from Globecar, Sunlight, Dethleffs. And when you’re looking to part exchange, it is worth shopping around because your part exchange might be worth more to Tom than it is to me. That’s something to bear in mind.

Matt Sims: And would we get a better deal if we sold our van to Tom and then came to you with cash? Are you happier to do a deal when it’s a cash straight purchase?

Sarah Foord: I really like the part exchanges I like. If you come in with one of those, I’ll give you more. For example, if you came in with a Sunlight 540 on an automatic, I’d be delighted to have it and would give you a strong price on it because I know I can sell it. I’ve got a list of people who want those vans.

Matt Sims: So, Peter, you’ve been out in Dusseldorf at Caravan Salon. If you ever get a chance to go, it’s an amazing show. It’s huge. And you’ve been seeing what’s coming next year. We’re going to be unpacking this in a lot of detail in Lincoln. And you’ll be able to watch that online. But what trends did you see at the show for 2026?

Peter Vaughan: I think campervans are increasingly the bigger panel vans, sort of six, 5.5m to 6.5m panel vans. More and more manufacturers are building more and more interesting designs in that size of vehicle. Four-wheel drives seem to be a growing thing.

Matt Sims: Why is that a thing?

Peter Vaughan: People love the look.

Matt Sims: Is that all it is? It’s a Chelsea camper.

Peter Vaughan: Yeah!

Tom Lower: The trouble for us on that is that someone might want to sell us a van, and we say it’s worth X amount of pounds. “Oh, we forgot to tell you it’s four-wheel drive.” And we say, “Okay, well, it’s still worth X amount of pounds.” It’s exactly the same price, because the market for someone buying a used two year-old vehicle – for us to say that one there is £50,000 but this one here is £58,000 because it’s four-wheel drive, it makes it very difficult.

Matt Sims: What about automatics?

Tom Lower: Automatics are worth the money.

Peter Vaughan: New, it seems that almost everybody now wants an automatic. So is that causing a problem with manuals second-hand?

Tom Lower: No. Not for me, it’s not.

Sarah Foord: No.

Tom Lower: Doesn’t really matter if we if we’ve got a four-year-old panel van or coachbuilt or manual automatic. Still very sellable. We always go. “Oh, lovely. It’s automatic,” but you can guarantee when it comes into stock someone looks at it, they’ll go, “Oh, it’s a bloody automatic…” so it doesn’t really matter. But we will give more money for an automatic. So it does hold its value.

Matt Sims: Yeah. Okay. Let’s talk about the elephant in the room, then. Warranties. So you talked about back to base. So you buy from you, Sarah, and I live in Scotland because you’ve given me a great deal. I’ll take it to my local dealer in Aberdeen. And they say, “Well, you didn’t buy it from us. You bought it from Sarah down south. Take it back there.” But that’s, like, a nine-hour journey. Has anyone had this experience? Frustrates the heck out of me. Yeah, lots of hands up. So, Sarah, how do you deal with this? Do you ever turn people away because you didn’t sell them the vehicle? And be honest.

Sarah Foord: Okay, so…

Matt Sims: I know you will be!

Sarah Foord: Thanks. I’ll talk about Malibu. We talked about this last year, didn’t we? They’ve now got a system whereby they’ll pay me more per hour to service someone else’s vehicle, like a Malibu van that’s been sold elsewhere. However, being totally honest, there is another Malibu dealer within a certain range of us and we won’t touch their vans until they’re a year old because we’re not their warranty centre. We’re a small company. Our customers are our priority. We can’t deal with three pages of warranty that another dealer, not a million miles away, should be doing.

Matt Sims: They should have perhaps picked that up when it was brand new.

Sarah Foord: Yeah, or have the workload capacity. So when I ring up and say, “I’ve just spent £150,000 with you, my XYZ doesn’t work,” they should be able to go. “Mr. Customer, when can you bring it in? Thursday or Friday?” Not, “Mr. Customer, we’ve got a space in four months’ time.” And I think that is something that I try and do all the time with the business – be flexible. We have a Friday at work where we don’t book workshop work. We use it as overflow so that if we have a customer who has an issue, they can come in. It’s about, I think, providing the best customer service and how I would want to be treated.

Tom Lower: I think that’s also keeping our businesses at a size that you can control, the examples you’re giving. I think the other side of it is when these businesses have just got bigger and bigger, and they’ve had a great couple of years, so they expand their showroom, they build a bigger workshops. The owner spends his life abroad and everything just goes to rack and ruin. And I’ve seen that for years in this industry where people get carried away and then they grow and grow and grow. And then I hear customers saying, “Oh, we always used to deal with ABC motorhomes, but it’s changed. It’s not like it used to be when it was five people. It was all lovely and cosy.”

Matt Sims: And they’ve become corporate. Of course, you guys are small family friend type businesses. I mean, we were chatting about your team and you said, “I’d happily go for a beer with all my guys.” Let’s talk servicing. When it’s brand new, we know we’ve got to have it serviced every year in order that we can go back to a main dealer to get any warranty work done. But on a used van, once it gets to ten years old, how important to you is the service history when I’m trying to sell it to you? And my service by now is a bit patchy.

Tom Lower: Okay. Service history is really important, but when it gets to ten years old – again, a lot of people will do it on mileage rather than years. So you could go three years without a service because you’ve only done 4,000 miles in those three years.

Matt Sims: Yeah, but I’ve lived in it full-time.

Tom Lower: So service history is really important. Sarah said something earlier on about the 5- or 10-year warranties on a new vehicle. If we buy a year-old vehicle off someone, one of the first things we want to make sure of is that it has kept up its manufacturer’s servicing, because then that can be passed on to our customer. So as long as we can check with Elddis or Swift or whatever that it’s had the manufacturer’s warranty upkeep by having it serviced, then we can pass that on to our customers. So for the remainder of the three years, we can then transfer ownership to that customer. So that’s really important. If for some reason the vehicle is ten years old and the manufacturer’s warranties run out from our side of it and make sure the vehicle service before it goes out… we would never buy a vehicle with no service history. That type of customer, I think, probably is long gone now, but years ago we used to get so many customers that said, “Oh no, my husband Bob, he does all the servicing on the van and he writes in his little pen in the book,” but now it has to have proper main dealer stamps to hold its value, to keep its value.

Matt Sims: And it’s so important to have a habitation check done at least every year. I mean, on our hire fleet, they’re done every 5 or 6 times a year because they’re on hire. But it’s only a line in the sand in that moment, isn’t it, that the gas and electrical systems are safe that day.

Tom Lower: But it’s also important to get a habitation check done by a reputable dealer.

Matt Sims: Yes, yes.

Tom Lower: Because a habitation service costs £300, £400 now?

Matt Sims: Under £200 if you go mobile.

Tom Lower: Yeah. We’ve been out to collect vehicles from people who have sold to us. And they’ve said, “There’s no point looking at it. We had the hab service done by Jemmy Boy down the road. And he’s done all that.” But honestly, the things they’ve missed… it’s important to have that done at a reputable dealer.

Matt Sims: Some sort of affiliated dealership or workshop.

Tom Lower: NCC approved.

Matt Sims: NCA or MCA, for example. Sarah, Tom gives the example of a new house. We have friends who’ve bought a new house and they had no end of problems with it. What would you say then to the logic of, “Well, I’ll buy a year-old one because someone else has shaken out all the problems and they’ve had all the hassle of going back to a dealership.” What’s the motivation, then, to buy a new one? Surely a year old is better because all the issues are gone.

Sarah Foord: I can see Tom’s point of view. However, you don’t get that new feeling. You don’t get that upholstery that’s never been used, a toilet that’s never been used, everything that is pristine and has never been used. People can come back to us with, “Oh, this trim’s not aligned,” and we’ll fix it or we’ll put it right. It goes through the workshop. When you buy a second-hand vehicle, it is what it is. If someone’s dragged a, I don’t know, pushchair through the middle or damaged some woodwork or whatever, that’s exactly what you get. So I like new stuff. I buy new vehicles. I buy new cars. The biggest problem we sometimes have is someone who comes in and buys an almost new vehicle, and expects us to make it into a new one. And you can’t do that. I can’t rebuild a van and make it new.

Matt Sims: So what you’re saying is the benefit is there’s no poo in the loo! Peter, your view of the future with pricing – as we touched on earlier, you’ve seen where the pricing is going for 2026. Where is it going beyond that? I mean, Sarah said that Pilote are dropping prices for ’26. Where are we going in five years’ time?

Peter Vaughan: Hard to say. I mean, they’re not the only ones. I don’t want to single out Pilote because I’ve seen it from other manufacturers. And there’s one big German manufacturer. I said, “You seem to have lowered your prices.” And they said, “Yeah, we put more spec in this. There’s about £12,000 of difference.” I thought, that’s going to cause you guys a bit of an issue.

Matt Sims: Particularly Sarah, being stuffed with 2025 stock!

Peter Vaughan: But I think it’s very varied. Equally, I was at a UK manufacturer who seems to have put their prices up a bit compared with last year. So I think it’s going to be a very interesting NEC this year. I think some brands are going to look a lot more competitive than others for ’26. Beyond that, I think increasingly we want more and more and more in our motorhomes, don’t we? And that pushes the prices up. We’ve got the environmental thing too. I drove down in a hybrid campervan, which is a complete first for me. But it’s £18,000 more than the diesel version. I can’t see how people are going to justify that. And if we go full electric, they’re going to be really, really expensive when they eventually do come.

Matt Sims: And they will come. But let’s not go down that rabbit hole today. I’ve been down there many times!

Peter Vaughan: Yeah. I think in five years we’re only going to see prices going up, aren’t we?

Matt Sims: I’m interested to know what you think. I think they will.

Peter Vaughan: Just as an aside, one German manufacturer – it’s not coming to the UK, but they took a van which is a six-metre Fiat Panel van starting at €40,000. But he said, “That is for a very, very basic van.” Even some of the windows are optional. You don’t get alloy wheels, you get basic steel wheels, you get black plastic bumpers, that sort of thing. You don’t get a loo, you get a cupboard for a loo, and then you can spec it with a cassette or you can spec it with a porta potty. Everything is optional.

Matt Sims: Sounds rubbish.

Peter Vaughan: But would a few buyers go for that so they can buy brand new? Maybe add a few bits as they go along? I don’t know. Is that something?

Matt Sims: The market’s changing as well. We’re changing as an audience. There are younger people coming into the market for sure. The hashtag #vanlife is one of the biggest hashtags on Instagram. We’re seeing this new trend of vans and four by fours, which I assume is just to attract a younger and maybe older market that’s new to the trend. Sarah, your view on long-term values and trends going forward on new particularly?

Sarah Foord: I’m feeling quite positive on new. We’ve had a really good show. We’ve had a good weekend. I think 2026 will bring a bit of stability. I don’t think there’ll be price increases on new. I think the interesting thing from my point of view is where the second-hand market will be. Many new dealers got burnt from the NEC in October, where they guaranteed prices on second-hand. Then when they traded them in, because there was delay in production, they were almost paying full retail for them. So I think the NEC will be interesting. The second-hand market is what I’m watching at the moment to see where it goes and where all the prices are.

Matt Sims: Of course, at the NEC we can only see new. It’s shows like this where you can see new and used. On used, Tom, what’s your long-term prediction and how are you feeling about the market?

Tom Lower: Having done it for so many years, we’ve had ups and bumpy times in the market. When a dealer says it’s been a tough year, if he’s doing the job properly, it should be a normal year. It’s not that, you know, we’ve had great times and then it drops back down to where it should be again. Our unit sales this year, I think, will be about 10% down on a Covid year. We sell about 550 vehicles a year. So it’s 50 units down on Covid when we were hitting 600, so that’s fine. Music to my ears is when someone like Sarah says they’re having a great time, because it’s when the new dealers stop selling the new that our supply of the used starts to slow down. So we need these guys to keep pushing the new out so that the two-, three-, four-year-old vehicles are available on the market for us to buy. Interesting what you said there, though, about dealers valuing a part exchange and guaranteeing that part exchange for delivering a vehicle in nine months’ time. From 2019 to ’22, that was absolutely fine. No problem whatsoever. We have 1 or 2 main dealers now that ring us up asking if we’re buying new stock. When they tell me what they need, I say, “You’re miles out.” And they sort of go, “Yeah, we know that. But we guaranteed a price nine months ago.” And that’s how quickly it can change when they’re part exchanging a one- or two-year-old vehicle. But I think it’s all positive. And I think the used vehicles are still holding up really well.

Matt Sims: Yeah. And you’re right, it is a turbulent market. It’s changing. 30 years ago, what was the screen price? £21,000 for a brand new Swift?

Tom Lower: I think I might have said this time last year, but I remember when the Swift Kon-Tiki hit £30,000 and the chap I was working with at the time – we both sat there and went, “That’s it, it’s finished.”

Matt Sims: Three times that now. I think the reality is there are loads of deals out there at the moment on new and used, aren’t there? And the new deals are of course driving the used values to be on point. And price is everything, isn’t it, at the moment, whether it’s new or used. And you can walk around a show like this, and we will see at the NEC, won’t we – we’ve said it. Price is going to be key. Sarah said that earlier and I know the whole industry will be watching. Chip in.

Peter Vaughan: I think the key thing, though – Tom said it. You must buy the right van. Don’t buy it on price. Doesn’t matter if it’s £10,000 off, whether it’s new or used. If it’s the right van for you, that is the one you should buy. Don’t buy it because it’s cheaper.

Tom Lower: Because you will go on your first night on a campsite. You’ll be in it and you can guarantee the one next to you will be the one you really wanted. One of you will be in trouble.

Matt Sims: And your van’s got two owners in two months. It happens. So can I say a massive thank you to Sarah from Southwest Motorhomes, from Tom from Somerset Motorhome Centre, and our dear friend Peter for joining me for this little session? Can we show a really traditional round of applause and thanks? Thank you!

Keith Gooden: Sarah Foord is the managing director at Southwest Motorhomes. Tom Lower is managing director at Somerset Motorhome Centre – and Peter Vaughan?

Matt Sims: He is from Out and About Live – motorhome and campervan YouTube channel. He’s been around the industry a very long time. So I guess the big question is, watching or listening to this, are you any the wiser? It wasn’t quite the conversation I thought we were going to have, but I thought it was really insightful particularly to get the dealer’s insight into some of the challenges they are facing right now. And also for you as a consumer, the stuff you need to know and what might affect your buying decision. So it’s all about doing your research and making sure you’re buying the best product for you and your use.

Keith Gooden: These advice centres seem to be doing the trick, don’t they?

Matt Sims: They are brilliant. They were so well attended all weekend. Loads of people were coming up to me at the end of every day, particularly at the end of the weekend, and saying thank you and how useful they’d been. So if you’re going to a Warners show, do check the programme for the advice centre. They are invaluable. They’re great.

Keith Gooden: Matt, if someone’s after a motorhome or just needs theirs looking after, where would you send them?

Matt Sims: Well, I’ve gone to RV Supercentre for years whenever I’ve needed Roller Team spare parts in particular. So I know firsthand how helpful they are. They’re not just about parts, though. They’re the UK’s one-stop shop for motorhomes whether you’re buying new or used, or even an ex-hire if you’re after great value.

Keith Gooden: And they do servicing as well, don’t they?

Matt Sims: Full service centres, parts, accessories, bodywork repairs that are insurance approved and their NCC-accredited workshops too. What I like is it’s a small and super friendly team, but with nationwide sites. They’re in Toddington, Edinburgh and Belfast, so they’ve got that local feel but with a huge reach.

Keith Gooden: Sounds like the full package.

Matt Sims: Exactly. You can find out more at www.rvsupercentre.co.uk, and we’ll stick the link in the episode description too.

Keith Gooden: It’s the Motorhome Matt podcast with me, Keith Gooden.

Matt Sims: And me, Motorhome Matt.

Keith Gooden: It’s brought to you with www.thatleisureshop.com and sponsored by Ripe. Right now, it’s time for the questions and answers where you ask the questions and as I say every week, he, the expert Motorhome Matt, will give you the answer. And if he doesn’t know, he’ll ask somebody who jolly well does. First of all, Jo and Andy are in Guildford.

Jo: Andy bought a motorhome, a used motorhome, and it was adapted especially for disabled people. So when he bought it, it already had the lift on it. And basically, I want to know, if we went to a warranty company, would they actually cover the adaptions? Would they expect them to be made by the manufacturer, or would they be happy that the dealer we bought it from (who’s a conversion agent) had converted it already? Would there be exclusions because they converted it and not from the manufacturer part? I’d be really interested to see your take on things, especially as we listen to your show all the time, and Andy absolutely loves listening to the things that you say. You have been so helpful and you continue to be helpful. So I’m hoping on this occasion you can help answer these questions for us.

Keith Gooden: Thanks to Jo and Andy there in Guildford. So Matt, this is an important question, isn’t it? A lot of people who have difficulty getting around or need adaptations because of disabilities have them done. They cost quite a lot of money. But when it comes to warranties, are they covered?

Matt Sims: If they go wrong, are they covered? I thought this was a great question because you know what? I didn’t know the answer. So I did go and ask warranty Solutions Group. They’re Motorhome Matt Approved. And I asked Steph, the group director. In fact, I sent Steph the audio of Jo’s question and she came back and said, “Hi Matt. Regarding the lady in the wheelchair with the motorhome lift access, I just spoke to Dennis, our claims manager, and he said that it would be covered under our plans,” which I think is fantastic. I think this would be an easy one for a warranty company to wriggle out of and say, “Well, it’s not factory fitted, it’s not original spec.” You know, this is very much an adaptation to the original motorhome, but they would cover it. So there we are. So you can see more about Warranty Solutions Group on the Motorhome Matt Approved directory. They are an amazing company with a fantastic policy and I was delighted, Jo, to say yes, they will cover you if your lift goes wrong. And I know that your lift has failed because we did speak about it, and the warranty company you have cover with is not going to cover it. So maybe Warranty Solutions Group are unique in this, I don’t know. But anyway, good news – they would cover it.

Keith Gooden: But the advice is when you’re buying the warranty or any insurance to make sure that the companies have got all the information. Give them more information than you think they require so as Matt says, companies can’t wriggle out of it by saying, “Oh, you didn’t tell us about that.” Tell them everything, write it down and send it to them as well.

Matt Sims: Get them to reply and confirm it. So if you’ve got specifics you need covering, make sure the warranty company knows and you know that they’re going to cover it.

Keith Gooden: Colette Harding is in North Wales and she – yum yum – has got a question about food.

Colette Harding: Hello Matt. You already kindly gave me some advice by email last week about attending the Malvern show, so my husband and I have booked day tickets for the Friday and Saturday. I look forward to seeing you in person, but I have a silly question to ask. Do you know if we are allowed to take food onto the field? Because I was recently at an event where we were all stopped and searched at the gate before we entered the field and told we couldn’t take any food in, only water! I saw a lady getting her fruitcake confiscated, and I had to drink my can of pop in front of the guy before he would let me in. So I thought I would just check. Thank you.

Keith Gooden: There is nothing worse than having your fruitcake confiscated.

Matt Sims: What a brilliant question.

Keith Gooden: It’s a great question, but I assume it’s because at these shows the show organisers charge all the concessions a tonne of money for being there to sell you food and drink. And isn’t that what’s behind it?

Matt Sims: Well, they make a commission on everything they sell. The great news here is that Warners allow you to bring your own food and drink into the show. There’s no searching of motorhomes at all. I’ve never heard of any motorhome being searched going into a Warners show, particularly for food and drink. In fact, I’ve seen some amazing kitchen setups with huge barbecues outside some of the motorhomes. We take all our own food in as traders. Alcohol is allowed as well, so you can consume your own food and drink. And yeah, there are food concession outlets at the showground and there are bars as well, but there’s no pressure on you to have to use them. So yeah, bring your own food and drink and I’ll see you there. We’ll raise a glass together.

Keith Gooden: Dean Holmes is in Stornoway. “We’ll be buying a motorhome later this year,” he says. “We’ll be buying used up to £40,000, and we’ve seen a lot of negative comments about damp issues in motorhomes. So would a campervan be a better buy? Also, do the new Euro 6 engines suffer with the constant Adblue issues that cars keep having, such as NOx,” sensos – what’s NOx?

Matt Sims: Nitrous oxide.

Keith Gooden: “Blocked EGR…”

Matt Sims: Exhaust gas release valve. Are you putting me to the test.

Keith Gooden: “Or DPF?”

Matt Sims: Diesel particulate filter.

Keith Gooden: There you go, Dean. Isn’t Adblue the stuff that’s made out of pig’s pee?

Matt Sims: No, it’s not. It’s a myth! We’ve covered this before. You know full well it’s not pig’s urine. So, yeah, a campervan or panel van conversion is undoubtedly less prone to damp. But my advice is always to get a damp check – ideally a full habitation history, or get a new habitation report done. A damp check from an approved company such as an NCC-approved workshop – just Google Approved Workshop Scheme to find one near you. Or look on Motorhome Matt Approved. There are two there. If you’re local to us, we use MJB Tourer Services and Bristol Caravans. They’re the two I favour. Bristol Caravans specialise in motorhomes that are under manufacturers’ warranty. So they will do the inspection for you. Other issues – Ford Transit wet belts. We’ve covered this extensively. That’s much publicised. And the Adblue issues of non-starting due to crystallisation of the Adblue on the fuel rail. So when the motorhome has not started for a while, the Adblue crystallises. If you get it on your feet, your shoes go white. It’s horrible. And that happens in the fuel rail, so that stops them starting. There’s lots of other issues too with the newer motorhomes, Euro 6 ones – oil level sensors. Less so DPF and EGR. We’re not struggling with that on our newer vehicles on our hire fleet. But my advice would be to get a warranty. We referred earlier to Warranty Solutions Group. Put one of those on it. You can buy one yourself. £499, I think. Quote Motorhome Matt and get a discount of 5% off that. That will cover you for any eventuality. And all these issues are covered by them. You can find out more at mhmp.info/warrantysolutions.

Keith Gooden: What does this Adblue do?

Matt Sims: It’s a lubricant, so it helps bring the emissions down and helps lubricate the fuel around the engine, because a lot of the additives have been taken out of fuel. But the engine still needs it to generate what it needs to run smoothly without generating loads of emissions.

Keith Gooden: Matt, do you ever worry about campsite Wi-Fi?

Matt Sims: I do sometimes, yeah. Insecure Wi-Fi can be ripe for hackers and phishing, and that’s why I use NordVPN. It locks down my connection so no one can snoop even if I’m tethering through my phone abroad. It keeps my data private. And the bonus, I can stream TV as if I’m sat at home in the UK so Mrs Motorhome Matt can keep up with Love Island and Strictly as much as she wants.

Keith Gooden: Well, that sounds like peace of mind and a bit of entertainment as well.

Matt Sims: Exactly, if you love Love Island, which I don’t! But if you want to try it, click the link in the description and you’ll get extra months free on the two-year plan. And there’s a 30-day money-back guarantee.

Keith Gooden: So how do people get in touch then, Matt?

Matt Sims: We would love it if you did. I always say, if you have a question, chances are hundreds of others will think it’s a great question. It’ll be like the food at a show. Head to mhmp.info/askmatt. You can fill out the form or record it. And please tell us where in the world you are.

Keith Gooden: And if you’re looking for trusted brands and services, then make sure that you visit the Motorhome Matt Approved directory. It’s at mhmp.info/approved.

Matt Sims: And remember, please follow on your favourite podcast app if you’re listening. And if you’re watching, make sure you click subscribe and the little bell on YouTube.

Keith Gooden: Thanks for listening to the Motorhome Matt podcast. Remember to check back here for more episodes full of hints and tips and helpful advice. We’ll see you soon for another Motorhome Matt podcast brought to you with www.thatleisureshop.com.

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Information
Recorded: 29 September 2025
Duration: 00:54:51
Hosts: Matt Sims, Keith Gooden
GUESTS
Sarah Foord, Managing Director
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Tom Lower, Managing Director
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Peter Vaughan, Journalist
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